GITECH provides comprehensive Managed IT Services designed to proactively run, secure, and optimise your entire IT environment with predictable monthly billing and measurable SLAs.

We align technology to your business goals, reduce downtime, strengthen cybersecurity, and deliver a better experience for your end‑users across offices, branches, and remote teams.

Key Outcomes:

• Lower IT costs
• Stronger security posture
• Faster response and resolution.
• Improved productivity
• Scalable infrastructure for growth

Included Services:

• 24/7 monitoring and maintenance of devices, servers, and cloud
• Helpdesk and onsite support (L1–L3)
• Patch management and asset lifecycle tracking
• Microsoft 365 administration and security
• Cybersecurity protection (endpoint/EDR, email filtering, hardening)
• Backup and disaster recovery with onsite/offsite/cloud options
• Networking and firewall management (Wi-Fi, SD‑WAN, VPN, QoS)
• CCTV and alarm system integrations
• Web, email & VPS hosting, domain, DNS and SSL
• Business and home connectivity (Fibre, LTE, 5G)
• Monthly governance, reports, and continuous improvement

GITECH delivers structured support through a blended model of remote helpdesk and certified onsite engineers.

Support Model:

• Tiered support (L1–L3)
• Business hours or optional 24/7 cover
• Clear priority levels (P1–P4)
• Defined response and resolution times
• Ticketing & escalation workflows
• Knowledge base and end‑user enablement

Monthly SLA Reports Include:

• SLA compliance
• Incident trends
• Root cause analysis
• System health metrics
• Risk register and recommendations

Every client begins with a structured, zero‑downtime onboarding process.

What We Deliver:

• Full discovery and IT baseline assessment
• Network, infrastructure & security audit
• Transition plan and monitoring agent deployment
• Documentation: runbooks, network maps, CMDB
• Access governance and policy setup
• Quarterly technology roadmap

GITECH manages and secures your entire Microsoft environment.

Services Include:

• Licensing optimisation
• Tenant security (MFA, Conditional Access)
• SharePoint, OneDrive, Teams & Exchange governance
• Microsoft Defender deployment
• Azure infrastructure, virtual machines and storage
• Cloud cost optimisation
• User onboarding/offboarding and adoption support

We protect your systems, data, and users with layered security.

Cybersecurity Services:

• Endpoint protection and EDR
• Anti‑phishing and email threat defence
• Device encryption and policy enforcement
• Vulnerability scanning and remediation
• Security awareness training
• Phishing simulation campaigns
• Compliance and audit support

We keep your data safe, recoverable, and compliant.

Key Capabilities:

• 3‑2‑1 backups (onsite, offsite, cloud)
• Backup for Microsoft 365 (email, SharePoint, Teams, OneDrive)
• RTO/RPO design and planning
• Disaster recovery failover testing
• Business continuity playbooks

GITECH builds and manages secure, high‑performance networks.

Services Include:

• LAN/Wi‑Fi design and optimisation
• Firewall configuration and management
• VPN for remote work
• ISP management (Fibre, LTE, 5G)
• Redundant connections and auto‑failover
• Bandwidth shaping and QoS

We integrate physical security into your IT environment.

Capabilities:

• IP CCTV installation & management
• Video management systems and analytics
• Alarm system integration
• Remote viewing and monitoring
• Access control integration
• Security dashboards and unified reporting

GITECH hosts and manages your online services.

Hosted Services Include:

• Business email hosting and spam filtering
• Website and VPS hosting
• Domain and DNS management
• SSL certificates
• Performance tuning
• Security hardening & monitoring

We provide clear insight and leadership guidance.

Delivered Monthly:

• Executive summary reports
• System health & risk metrics
• Security status
• Incident analytics
• Strategic recommendations

Delivered Quarterly:

• Full business reviews (QBRs)
• Roadmap, budgeting & technology planning